Refund policy
Returns:
So, you wanna send something back? No sweat. Just slide into our customer support’s inbox at returns@beautybitchofficial.com and they’ll take it from there.
Heads up though – we only accept unused products for returns. If you’ve already had your fun with it, you’ll need to check out the refund policy instead.
Here’s when you can’t return:
- Clock’s ticking: If it’s been more than 30 days since you received it babe, you’re outta luck.
- Used products: Once you’ve tried it, it’s yours. Health standards you know. But don’t stress – try our Refunds - 3 Treatments Risk-Free Trial Policy if you want to test before fully committing.
- Broken seal, broken heart: If that seal’s been tampered with, it’s not coming back unless it’s actually defective.
- Rules are rules: No proof of purchase? Trying to return late? No can do, boo.
- Oops, you broke it: If it looks like it’s been through the wringer because of mishandling, we unfortunately cant't take it back.
Play by the rules, and everything will be smooth sailing!✨
DAMAGED/DEFECTIVE ITEM
Got something damaged, defective, or just plain wrong? Don’t sweat it! Hit us up within 30 days of your ship date and spill the details—what’s wrong, what you got instead, and make sure to include a pic of the packaging (with that tracking number showing) and the item you received. Our Returns Department will check it out and offer you some options: a replacement or a gift card. If the original item is still in stock, we’ll send it out to you, no charge.
NON-RETURNABLE ITEMS
Beauty b!tch products are classified as hygienic items. To protect everyone’s health and safety, we cannot accept returns on opened or used products. Sorry, but rules are rules!
RETURN SHIPPING COSTS
If you’re in the UK or Europe, we’ve got you covered—return shipping is on us. For our international beauties, you're responsible for your own return shipping costs. Pro tip: we recommend using a tracked and insured method, 'cause we can’t be held responsible for lost returns.
Important: Be sure to write “RETURN, NO DUTIES” on the package. If you don’t, it might just come right back to you!
CONTACT BEFORE RETURN
Always reach out before sending anything back, since the return address might differ from where your order was originally shipped. Plus, getting a Refund Authorization helps us track your return and speeds up the process. Just a heads-up—if you return something without giving us the heads-up first, we can’t guarantee a refund.
RETURN TRACKING
Keep an eye on your return using your carrier’s tracking info to ensure it gets safely delivered to us. Once we’ve got it, we’ll send you a confirmation email and process your refund. You can also track the status of your return or exchange right in your online order history.
Refunds & Our Glow-Up Guarantee :
We get it—sometimes things just don’t work out. If you’re looking for a refund, here’s the deal:
Returns & Refunds:
Once your package lands back with us, we’ll check it out (must be unopened!) and issue a full refund to your original payment method. But heads up—you need to send us tracking info first so we can process it.
Waiting on Your Refund?
Banks can be a little extra sometimes, so expect 3-5 business days for the refund to show up. If it’s still MIA after 7 days, give your bank or credit card provider a nudge.
The Beauty B!tch Money-Back Guarantee
Tried our product consistently for 12 weeks and still not seeing results? You might qualify for our Money-Back Guarantee—but there’s a catch (because, duh).
To claim, you gotta:
Take a clear, makeup-free before pic of your lashes or brows before starting (must be time-stamped in your camera roll).
After 12 weeks, snap another pic + a shot of the used product (again, time-stamped).
Email it all to returns@beauty-bitch.com, and we’ll review your claim within 3-5 days.
The Fine Print (Don’t Skip This!):
✔ Photos must be legit (dated & makeup-free—no filters, please).
✔ Requests must be sent within 4 months of receiving your product. Late submissions? Not happening.
✔ We have the right to decline refunds if the evidence doesn’t check out (we’re fair, but not fools).
✔ Allergic reactions? Not covered—check with a derm before purchasing if you have sensitive skin.
Other Important Bits:
⚡ Guarantee applies only to your first purchase and covers one product. Future orders? Sorry, no refunds.
⚡ Some products are excluded—check descriptions before purchasing.
⚡ Only valid for orders placed on beautybitchofficial.com—bought it from another retailer? Check their policy, babe.
💖 TL;DR? Follow the rules, keep your receipts, and if our product doesn’t give you the glow-up you deserve, we’ve got your back. 😘